FAQ

 

What is Zoom, where is it available & how does it work?

Zoom is an online drinks delivery company providing the fastest and most convenient way of ordering alcoholic and non-alcoholic beverage directly to your home or business. Zoom has over 400 of your favourite products including beers, wines, spirits, champagne, water and soft drinks. We work both an on-demand delivery and a scheduled delivery service.

 

Zoom is currently available in Limassol, Cyprus. However, we are rapidly expanding, so please keep an eye on us. We may be opening in other areas of Cyprus and Internationally sooner than you think!

 

You can access Zoom via your Smart Phone, tablet or computer. Find us on Google Play Store and IOS App Store. Alternatively, visit www.zoomdelivery.eu and with just a few clicks you will have your favourite drinks on their way to you.

 

What makes Zoom Different?

Convenience – Zoom offers a brand-new service to the Cyprus market. With a large fleet, we can deliver to anywhere in the Limassol District within 1 hour of your order being placed. Unlike other online drinks retailers, we also deliver in mass, such as crates of water and large cases of soft drinks, beers and so on.

 

Product and Price – we have over 400 different products, covering the full range of beverages from local beer and water to ‘something special’, such as a rare whisky, exclusive gin, cognac or top-quality Bordeaux wine.

 

Reliability – we always endeavour to deliver on time. Providing there are no issues outside of our control, you will never be let down by Zoom. Our wholesale customers can access all the products they need at a competitive price throughout our working hours. There is no need for sales agents to take orders with a 1 to 2 day delivery time. Instead, get everything you need for your business at a time that suits you.

 

Is alcohol more expensive or marked up on Zoom?

No, Zoom does not mark up any product. Our goal is to be competitive in the industry both for retail and trade customers. Therefore, we believe our prices are some of the best on the island.

 

What are Zoom’s operating hours?

Opening hours:

Monday - Thursday:  8 am to midnight

Friday - Sunday:  8 am to midnight

 

How much are the delivery fees?

The delivery fees are set based on your order amount and distance from our distribution centre. We offer an express delivery service which will be subject to an additional fee. There may also be additional charges for late-night orders. All costs are shown to you before checkout. From time to time, we may have special promotions offering free delivery.

How do I create a personal account?

For the Website:

  • Visit www.zoomdelivery.eu 
  • When you first access the site, you will be asked to verify you are over the age of 17 years old
  • Once you visit the website, there be will be a link on the top right of the web page that says ‘Login / Sign up' or you can enter your postcode to see if we deliver to your area. If we do, then you will automatically be shown the login screen
  • Enter your mobile phone number in the field
  • You must accept the ‘Privacy Policy’, ‘Terms and Conditions’ and your marketing preference to sign in
  • Click ‘Sign In’ and you will receive a One Time Password (OTP) via SMS with a 6-digit Pin Code. Enter this on the screen and your account will be opened.

For iPhone:

  • Download the app from the Apple IOS App store
  • Once downloaded, click on the app, you will be presented with a choice of languages. Select your language preference and click ‘Continue’
  • On the next screen select ‘Customer Login’
  • You will be redirected to another screen – select your country code and enter your mobile number
  • You must accept the ‘Privacy Policy’, ‘Terms and Conditions’ and your marketing preference to sign in
  • Once submitted you will be required to enter your date of birth. Once completed, you will receive a One Time Password (OTP) via SMS with a 6-digit Pin Code. Enter this on the screen and your account will be opened
  • You will be prompted to enter your delivery address. You can add this via Pin Drop in Google Maps or by adding your postcode manually. Once this is completed your account will be open.

For Android:

  • Download from the Google Play Store
  • Once downloaded, click on the app where you will select your language preference. Once chosen, click ‘Continue’
  • On the next screen, select ‘Customer Login’
  • Select your country code and enter your mobile number
  • You must accept the ‘Privacy Policy’, ‘Terms and Conditions’ and your marketing preference to sign in
  • Once submitted you will be required to enter your date of birth. Once this is complete you will receive a One Time Password (OTP) via SMS with a 6-digit Pin. Enter this on the screen and your account will be opened
  • You will be prompted to enter your delivery address. You can add this via Pin Drop in Google Maps or by adding your postcode manually. Once this is completed your account will be open.

If you do not receive an OTP code or have trouble logging in, please contact info@zoomdelivery.eu and a member of our team will be on hand to help you.

I’ve created an account, now what?

You are now ready to start ordering from Zoom’s extensive range of products! Once your account is created, you can start shopping and add what you are looking for to your Basket / Cart. You can review your orders by clicking the basket symbol at the top right-hand corner of the page. From here you can add or remove quantities of your products, review your order and get ready to check out.

How do I complete my order and checkout?

  • Click on the basket symbol on the top right-hand corner of your screen to proceed to checkout.
  • Confirm your delivery address and select your payment preference. You can choose‘ Cash on delivery’, ‘Card on delivery’ or ‘Online payment’
  • Click ‘Arrange delivery’ and you will be sent to a new page where you can view delivery slots and dates. At the top of the screen, there is an option for ‘Immediate Delivery’ - this will allow your order to be delivered within in 1 hour of checking out
  • Once complete, click ‘Review Order’. You will be sent to a page with the full breakdown of your order
  • There is an option at the bottom of the page to enter a ‘Promocode’ if you have one
  • If you are happy with your order, click 'Place Order' at the bottom of the screen
  • You will then be sent to a page that confirms your order is complete.

I cannot find my address, what should I do?

If you cannot find your address via the postcode method, the other option is to use Google Pin drop location. If this still doesn’t pick up your location, then please contact Zoom’s Live Chat or email info@zoomdelivery.eu with your full address and we will ensure that it is added into the system for your next order.

I’ve accidentally used the wrong address for my order, what should I do?

If you order to the wrong address after checkout, please Zoom directly as soon as you can, to update it. Once the order has been assigned to a driver, check the order details and you will be able to find the name and contact number of the driver. This can be found by clicking on ‘Settings’ and then ‘My Order’. Please phone your driver directly to update or change your location. Alternatively, call 77778088.

My app keeps timing out, why is this?

If you are in an area of low signal or poor Wi-Fi signal, the app may time out. If this happens to you, please check your connection. If the problem persists, please contact us directly at info@zoomdelivery.eu and we would be happy to help you solve the issue.

Is there a minimum delivery price?

Yes, there is a minimum delivery spend of €15.00 for all deliveries.

Delivery Information

I have placed my order – How do I track it?

  • You will receive a notification when your order has been dispatched. This will come up on your device as a ‘Zoom Notification’
  • Your products will arrive within your delivery time slot window or in an hour of ordering if you selected 'Immediate Delivery'

How do I reschedule or cancel the order?

  • If you would like to cancel or reschedule your order, visit ‘Settings’ on the app or website
  • On the website, this is under 'My Account’ in the top right side of the screen
  • On the app, this can be found by clicking the three horizontal lines on the top left-hand side of the screen. Once clicked, select ‘My Orders’ then ‘Current Orders’ and you will see your most recent order. Then click ‘Cancel’ or ‘Reschedule’ to proceed
  • Please note that orders can only be cancelled before being processed by Zoom.

What do I do if my order is late?

Zoom try our very best to ensure that every delivery is correct and on time, but sometimes there are factors are out of our control. If your order is running late or we are experiencing high demands, our drivers will call you directly to let you know.

If you would like to contact your driver to find out where your delivery is, you can find their name and number under ‘Settings’ then ‘My Orders’ in the app.

I’ve placed my order, but I would like it earlier

If you would like your order earlier than scheduled, then please contact Zoom directly and we will see what we can do. Contact Live Chat or call +357 77778088 to speak to a member of our team.

You can also press Immediate Delivery on your next order to receive it within an hour from checking out.

I would like to arrange for a non-contact delivery, how do I do this?

Zoom is working very hard to ensure the safety of our customers and employees. If you would like to arrange a non-contact delivery, you must use the Online Payment method and inform Zoom about this preference. Please use Live Chat, email us at info@zoomdelivery.eu or call us on +357 77778088 and we would be happy to arrange. We will leave your order at a safe location outside of your house or business.

My item is damaged or incorrect - what’s next?

If the product has been damaged or you received an incorrect order, please contact Zoom and we will be on hand to help. Under ‘Settings’ in the app, click on ‘My Orders’ to find the name and number of your delivery driver. Please contact them directly to let them know what went wrong and we will re-deliver the correct products for you as soon as possible.

How do I reorder a past order?

Yes, it is very simple to reorder your favourite beverages over and over again. Click on ‘My Order History’, ‘Previous Order’ and ‘Reorder’.

Can my order be delivered chilled?

Zoom has a large selection of chilled drinks that you can find on our 'Drinks from the Fridge' section. You can choose your favourite cold drinks, as well as ice here on the Website or app.

Can I tip my delivery driver?

Yes please - our friendly drivers are working hard to ensure that your deliveries are correct and on time. If you would like to tip your driver, please do so by cash only.

Billing Information

What payment methods can I use on Zoom?

Zoom has three methods of payment:

  • ‘Cash on Delivery’ - where you pay at the door
  • ‘Card on Delivery’ using a handheld card machine
  • ‘Online Payments’ – a secure online payment method via SumUp

Zoom accepts all major currencies and International cards, American Express, Apple and Google Pay, Mastercard and all Visa cards. You select your payment method on checkout.

Please note that Zoom does not store any card or account information from its customers. The secure online payment method, SumUp, is FCA (Financial Conduct Authority) registered. See here for further details.

How do I get a copy of my receipt?

Once your order is completed, an invoice will be sent to your email address showing the breakdown of your order, delivery address, and time slot selected.

After your products have been delivered and payment received, your driver will provide you with a paper receipt that needs to be signed to confirm you are happy with your products.

My order was cancelled after payment - how long till I am reimbursed?

Card payments will be issued an electronic refund to your account. This can take up to 2-3 working days for your funds to be returned into your account. All returns will go back into the same account as paid from.

I am having issues with the Online Payment System, what should I do?

If you have any issues with the online payment (e.g. card is declined), the app crashes or payment doesn’t go through please contact our support line on +357 99 990013 or via Zoom’s Live Chat.

Zoom’s Products

Can I narrow my search results?

You can search Zoom’s 400 + products and filter by the following;

  • Category
  • Brand
  • Product
  • Price Range

You can also find specific items using the search bar at the top of the page on the website and app.

On the mobile app, you can also scan items using the barcode scanner next to the search bar on your phone. To do this you must allow the app to access your camera in ‘Settings’. Point the middle of the camera at the barcode of the product, and once scanned it will direct you to the product item page. From here you can add the product to your cart.

What if you don’t have what I am looking for?

If you are looking for something that Zoom doesn’t have, please contact us. Under ‘Settings’ there is an option for ‘Feedback’. On here you can provide feedback to our team here at Zoom. Should you request new products that are not in our inventory, we will do our best to source these going forward. We will notify you when the product is available. Please note that this is not always possible, and often based on demand.

Information for Businesses / Wholesale Accounts

I am a business; can I qualify for a wholesale account?

The wholesale account is for any registered business. All you need is your VAT number

For the website

  • Once you are www.zoomdelivery.eu there be will be a link on the top right of the web page that says ‘Login / Sign up'
  • Click on this will bring a pop-up window. There are two sign-in options; at the bottom right of the popup window, you will see a link saying ‘ register as a trade customer’ click on this link.
  • You will be directed to a web form. Please complete all fields on the web form that are marked with a ‘*’ these are mandatory to create the application to open the account.
  • Once completed please accept the terms and conditions and opt-in for marketing and submit the form.
  • You will then receive an email within 24 hours to confirm that your account has been opened successfully.
  • Once opened you can then login in with your email address and password via the same popup window as previously mentioned under the ‘trade user login’ NOTE: you need to enter a mobile phone number, not a landline.

For iPhone and Android

  • You follow the same process as above but within the mobile application. You need to complete the registration form to open the account and order once approved.

My trade account has been rejected, why is this?

  • If the Zoom team do not think your account is legitimate or does not pass our due diligence process you will not be allowed to sign up as a trade customer. If this happens please send us a mail via the 'Contact Us' page or directly to info@zoomdelivery.eu.

Promotions

How can I be rewarded for referring people to Zoom?

After adding in your number you will be asked to enter a OTP beneath where you enter this you will see a Referral code entry, add the Referral code here. This is only available for first time log in. If you have logged in previously you will not be eligible for the referral discount. The person who referred you will receive 5% of their next order and you will also receive 5% of your first order. There is no limit on the number of people you can share the code with.

How can I apply the promo code?

From time to time we release promo codes for our customers. To check if any are available, on the app final check out screen, scroll to the bottom and you will see a ‘Promo Code?’ click on this and you will see if any promo codes are available at this time. Zoom will always contact you to let you know if a promo code has been released. Providing you have opted in to contact for marketing and promotions when you login into the app. To apply the promo code on the website please enter this at checkout in the ‘promo code’ field.